Privacy Policy

This Privacy Policy describes how JPL SERVICES-CONSEILS ET SOLUTIONS WEB INC. (doing business as JPL Digital Growth Group, "JPL Digital", "we", "us" or "our") collects, uses, discloses and protects personal information through the website jpldigital.ca and in connection with our digital marketing, SEO, website, automation and related services.

Our registered office is located at:

JPL SERVICES-CONSEILS ET SOLUTIONS WEB INC.
doing business as JPL Digital Growth Group
NEQ: 1174574369
68 montée Tourlognon
Baie-Saint-Paul, Québec G3Z 2E8
Canada
Email: privacy@jplsolutions.ca

1. Scope

This Privacy Policy applies to personal information we collect through our website, contact forms, booking tools, newsletter signup forms, analytics tools, cookies, communications and related service interactions.

It does not apply to third-party websites, platforms or services that may be linked from our website and that are governed by their own terms and privacy policies.

2. Person in charge of personal information protection

Questions, requests or complaints regarding this Privacy Policy or our privacy practices may be directed to:

Privacy Officer
JPL SERVICES-CONSEILS ET SOLUTIONS WEB INC.
doing business as JPL Digital Growth Group
68 montée Tourlognon
Baie-Saint-Paul, Québec G3Z 2E8
Canada
Email: privacy@jplsolutions.ca

3. What personal information we collect

Depending on how you interact with us, we may collect the following categories of personal information:

• contact details, such as your name, email address, phone number and company name;
• professional or business information, such as your website, business goals, project details and service needs;
• communications you send to us through forms, email, scheduling tools or other channels;
• newsletter subscription information and marketing preferences;
• technical and usage information, such as IP address, browser type, device data, pages viewed, referring URLs, session activity and approximate geolocation derived from IP;
• cookie and consent preference information;
• any other information you choose to provide voluntarily.

4. How we collect personal information

We collect personal information:

• directly from you when you complete a form, contact us, subscribe, book a meeting or otherwise interact with us;
• automatically through cookies, analytics and similar technologies when you browse our website;
• from service providers or platforms that support booking, communications, analytics, marketing and website operations;
• from public sources or business sources where permitted by law and relevant to our services.

5. Why we collect and use personal information

We may collect, use and process personal information for the following purposes:

• to respond to inquiries and communicate with you;
• to provide, manage and improve our services;
• to understand your business needs and prepare proposals or recommendations;
• to schedule meetings and manage client or prospect relationships;
• to send newsletters, updates, insights or marketing communications where permitted by law;
• to operate, maintain, secure and improve our website;
• to measure traffic, engagement and performance;
• to detect, prevent or investigate fraud, misuse, security incidents or unlawful activity;
• to comply with legal, regulatory, contractual and record-keeping obligations;
• to establish, exercise or defend legal claims.

We will only use personal information for the purposes for which it was collected, unless a further use is permitted or required by applicable law.

6. Consent

Where required by applicable law, we obtain your consent to collect, use or disclose your personal information.

You may withdraw consent, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.

To withdraw consent, contact us at privacy@jplsolutions.ca.

7. Cookies and similar technologies

Our website may use essential, analytics and marketing cookies or similar technologies.

We use these technologies to:

• keep the website functioning properly;
• remember your preferences;
• measure traffic and performance;
• understand how visitors use our website;
• improve content, user experience and campaign effectiveness.

Where required, you will be given a meaningful opportunity to accept, reject or manage non-essential cookies. You can also adjust your browser settings, although doing so may affect site functionality.

8. Analytics and third-party services

We may use third-party service providers for services such as:

• website hosting;
• analytics;
• email delivery;
• contact or booking forms;
• CRM or marketing automation;
• advertising or remarketing tools;
• security and website performance services.

These providers may process personal information on our behalf in accordance with contractual safeguards and applicable law. We do not authorize them to use your personal information for purposes unrelated to the services they provide to us.

9. Disclosure of personal information

We may disclose personal information:

• to employees, contractors and advisors who need the information to perform their duties;
• to service providers acting on our behalf;
• in connection with a proposed or completed merger, sale, financing, reorganization or acquisition, subject to appropriate protections;
• where required or permitted by law, court order or regulatory request;
• where necessary to protect our rights, property, safety or the safety of others;
• with your consent or at your direction.

We do not sell your personal information.

10. Cross-border processing

Some of our service providers may store or process personal information outside Québec or outside Canada. Where that occurs, personal information may be subject to the laws of the jurisdiction in which it is processed.

Where required by law, we use reasonable contractual and organizational safeguards before communicating personal information outside Québec.

11. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, or as required by law, regulation, tax, accounting, dispute or record-retention obligations.

When personal information is no longer required, we will destroy it, delete it or anonymize it in accordance with our retention practices and applicable law.

12. Security safeguards

We use reasonable administrative, technical and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, modification or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Confidentiality incidents

If a confidentiality incident involving personal information occurs and the law requires notification, we will take the steps required under applicable law, including notification to affected individuals and regulators where applicable.

14. Automated decision-making

If we ever use personal information to render a decision based exclusively on automated processing in a manner that triggers legal obligations, we will provide the notices required by applicable law.

15. Your rights

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete personal information;
• withdraw consent, where processing is based on consent;
• request information about how your personal information has been used or disclosed;
• submit a complaint regarding our privacy practices.

To exercise these rights, contact privacy@jplsolutions.ca. We may need to verify your identity before responding.

16. Children's privacy

Our website and services are intended for business and professional audiences. We do not knowingly collect personal information from children in violation of applicable law.

17. Third-party websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices, content or terms. You should review their policies separately.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of the website after changes are posted means you accept the updated Policy.

19. Contact us

If you have any questions, requests or complaints regarding this Privacy Policy or personal information practices, contact:

Privacy Officer
JPL SERVICES-CONSEILS ET SOLUTIONS WEB INC.
doing business as JPL Digital Growth Group
68 montée Tourlognon
Baie-Saint-Paul, Québec G3Z 2E8
Canada
Email: privacy@jplsolutions.ca